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Cloud-Based Healthcare Management System Delivers Hospital Workflow Optimization
Workflow Efficiency
Before
After
Key Metrics
Administrative workload reduction by 70%
Objective
- HIPAA compliant Cloud-Based Healthcare Management System
- Boost the hospital’s workflow to the max.
Key Highlights
- A HIPAA compliant Cloud-Based Healthcare Management System was built.
- It boosted the efficiency in healthcare client’s workflow by 61%.
Project Background
Client Background
Client Industry: Healthcare
Location: Phoenix, Arizona, USA
A super-speciality hospital brand in Phoenix, Arizona, USA, was facing challenges in their day-to-day operation, which decreased their workflow efficiency to a mere 30%.
They were using paper-based and offline systems, which led to inefficient diagnosis, delays in treatment, and finally substandard patient experiences.
Objectives:
- Reduce the burden on hospital administration via electronic health records software.
- Boost the patient engagement with the hospital.
- Automation of billing, payments, and insurance processing & claims.
- Improve the overall staff efficiency and decrease regular overtime.
- Bring in HIPAA compliant cloud-based healthcare system to make the hospital ready for the future via the electronic medical record systems.
Challenges
Fragmented Operations
With all the hospital departments working as separate entities and offline patient records, their workflow was a disaster waiting to happen.
High Administrative Workload
Appointment scheduling was done manually, along with other admin bottlenecks, which added onto the waiting times for the patients.
Plus, manual entry also lead to errors while preparing healthcare documentation.
Complex Billing & Insurance Processing
They were relying on traditional billing methods, which included extensive paperwork, causing all sorts of errors and delayed insurance processing.
Limited Patient Engagement
Patients had to schedule an appointment even for small enquiries, which was slowly preventing them from contacting the hospital altogether until their health issues became grave.
Solution
Solution Provided
- Our project manager and business analyst went on a discovery call with the client to thoroughly understand their challenges.
- Our expert developers crafted a state-of-the-art HIPAA compliant and cloud-based healthcare management system.
- It brought them in concurrence with the digital age.
Strategies Implemented
- We implemented Agile website development technologies to build their hospital management system from the ground up.
- Their healthcare management system was built as a website portal that had features that improved their overall workflow.
- Be it
Automated Appointments & Check-ins (using QR-code),
AI-powered Insurance & Billing (using digital wallets),
Dedicated Patient Engagement (web portal login and follow notifications via text),
AI-powered Data Analysis & Predictive Insights (via past records),
User-friendly interface (to ensure 100% accessibility),
SAP-based Inventory Management and Vendor Management We ensured everything - To facilitate the real-time coordination between staff and hospital departments, their desktop devices were synchronized with the web portal (client-server relationship).
Technologies Used
- Front end Technology : Angular JS
- Backend Technology : Java
- Cloud: AWS
- Third Party Tools for integration: Paypal, Venmo and Stripe were used as payment gateways.
- Ai Functionality: Google AI tools
Development and Implementation
Process
- Our development team, full of experts, built a HIMS (Hospital Information Management System) SaaS portal for the client, basically a web portal to manage all their workflow efficiently.
- It was a challenging task to say the least because most of their day-to-day work was happening on paper.
- The development of HIPAA-compliant HIMS happened in milestones and sprints.
- This allowed the key stakeholders from all departments of the hospital to participate and share their valuable feedback on time.
- This feedback ensured that the final product was delivered on time.
- So, first the cloud-based healthcare management system was built for all the features and functionalities described, and then it was slowly integrated.
- The testing of the healthcare management system happened extensively with hospital staff, patients, chemists, vendors, and insurance agents.
- Finally, when it was working all right, then it was fully brought into use by the hospital staff.
Team Involved
- 1 Business Analyst
- 1 Project Manager
- 1 Frontend Developer
- 1 Backend Developer
- 1 Graphic Designer
- 1 Content Writer
- 1 AWS/ DevOps Engineer
- 1 QA Tester
12 Months
Application Screenshots
Results
Quantitative
Results
- The Admin workload was reduced by 70%.
- AI-driven billing and insurance processing made the whole process 60% faster.
- Overtimes were decreased by 50% due to appropriate time management and collaboration.
Qualitative
Results
- Patients loved the notifications and follow-ups from the hospital.
- Doctors and other hospital staff started bringing in suggestions for further improvement.
Client Feedback
and Ratings
- The hospital couldn’t imagine the way Wildnet Technologies revamped its hospital management system, leveraging the power of its software consulting division.
- It is now one of the USPs, or unique selling points, of the hospital.
Future
Plans
- The healthcare client has asked for IoT-based patient monitoring, AI-powered diagnostic tools, Telemedicine functionalities, and Apps for patients as well as hospital staff.
